Communication Information

Skilled Communications

Dealing with Difficult People and Situations
By: Dr. Mary E. Waters, Wed Aug 29th, 2007
On a scale of one to ten, how would you rate yourself for handling that last difficult person? Not too good, well here are a few tips on how to handle a difficult person. What you can do is ask to meet with him. During the meeting, you may speak in a quiet “pass the butter voice“. Now you should make eye contact and tell him how his actions or comments make you feel, then ask for change. We all have difficult people and situations in our lives that will stop us from achieving our purpose in life.

Ten Commandments for Conversational Charm
By: Dr. Mary E. Waters, Wed Aug 29th, 2007
Are you afraid to start a conversation because you do not know how to keep it going? Fear no more with these ten commandments for conversational charm:
1. Try to understand the other person’s viewpoint.
2. Tune into the mood of the occasion.
3. Guide the conversation by asking open-ended questions.
4. Do not be silent.
5. Do no monopolize the conversation.
6. Speak in a normal voice and use simple language.
7. Talk about ways of spending one’s leisure time.
8. Do not get into people’s personal business.
9. Talk about ideas rather than people.
10. Select entertaining rather than argumentative subjects.